Choosing a hosted PBX service in Australia provides benefits in several areas where traditional PBX phone systems are weakest. Hosted PBX offers PBX functionality as a service, available on the phone and/or the Internet. The first hosted PBX was introduced in late 1997. Users contract PBX services from a hosted PBX provider.
Today it is possible to get a hosted pbx in Australia with more features than those available from the first systems of this class or contract with companies that offer fewer features for simpler needs. Now, with using a hosted PBX phone system, you can have all the features of the best telephone systems and voice mail, no equipment to buy, hold or too large.
The hardest part has usually got in a hosted system are real automatic call distribution (ACD) instead of simple research groups, flexible business directories, call transfers between extensions (or an operator or an ACD queue) and monitoring the real-time system. There are many other advanced features that only a few suppliers have been able to make available.
Web administration tools are the standard for hosted PBX services. Adding new users, changing extensions, and changing hunt groups or call queues is as easy as point and click. A hosted PBX phone system can be configured to use voice mail during, for example, forward calls to your cell phone and let the roll call your voicemail cell phone no answer.
Today's business organizations are well aware that interactions are the basic means of business expansion today. The more you communicate about your product or service and the better you serve client questions, the better your customer response rate.
Now, the next question that puts these organizations in a dilemma is whether to use an on-premise system or a Hosted PBX system. There are various reasons that offer a tendency to use a hosted pbx in australia. These reasons include:
Spend less on special services:
Cost is one of the main spinning factors in today's business world. Most organizations in real-time look for cost-cutting solutions. This is where Hosted PBX providers attack hot iron. The use of hosted services ensures cost-cutting in the following ways:
- Services are hosted from remote locations. Thus, there is no need to invest in purchasing equipment.
- There are no setup and configuration costs involved
- Maintenance and improvement costs are eliminated
- There is no need to arrange a technical team to deal with problems that arise in the system
Scale your needs according to industry demands:
For entrepreneurs and SMEs, the requirements are usually small. The hosted PBX provider offers the option to choose your business needs accordingly. If you have small requirements at the start, you can start with less and when you plan to expand, you can add new features or add the number of extensions and pay for what you use. This saves a lot of costs which, if not used, will be wasted in terms of underutilizing resources.
Move your office to anywhere:
With the premise-based system in your office, it becomes difficult to plan your replacement. The reason is that wherever you go, you have to take this system with you and set up connections at a new location. So why not choose the services of several Hosted PBX providers when you have the option? With this service, you can have the option to change the location of your office at any time without concern regarding the settings and configuration of your business telephone system in the new location.